On September 10th, between 14:30 UTC and 18:55 UTC, one of our internal services experienced a performance issue that triggered autoscaling. During this autoscaling event, an internal bug was exposed that disrupted asset connectivity across many assets. This led to a significant degradation in overall performance and caused delays in asset reconnections.
Posted Sep 11, 2025 - 17:42 UTC
Resolved
This incident has been resolved.
Posted Sep 10, 2025 - 20:14 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 10, 2025 - 19:04 UTC
Identified
We’ve identified the root cause of the issue, and our development team is actively working on implementing a fix. We’ll provide further updates as soon as they become available.
Posted Sep 10, 2025 - 17:08 UTC
Update
We are continuing to investigate the issue, and will update as soon as the problem is resolved.
Posted Sep 10, 2025 - 16:43 UTC
Investigating
We are currently investigating an issue where some assets are losing connectivity to the Segment Servers. Our Engineering team is actively working to identify the root cause. We will provide updates as more information becomes available.
Posted Sep 10, 2025 - 15:43 UTC
This incident affected: Assets Monitoring and MFA.